Refund policy
Refund and returns policy
Last updated 14 October 2026
Under Irish consumer law (Consumer Rights Act 2022), any buyer
purchasing online has a 14-day cooling-off period from delivery to
return their order. We apply the same 14-day window to every customer
— consumer or B2B estate agency, no distinction.
Return window
14 days from the date your order is delivered. The clock starts the
day the courier marks the package as delivered, not the day you
placed the order.
Condition for return
Items must be returned unused, in their original packaging, with
all parts present.
- Sign Post returns must include the post, hollow rail, galvanised
steel anchor, end caps, post flat cap, sign clips, rider clips,
and retaining key — in the original flat-pack packaging. Posts
that have been installed in the ground cannot be returned.
- Decorative Post Topper returns must include the topper in its
original packaging. Toppers that have been fitted to a post and
used outdoors are considered used and cannot be returned.
Mixed orders (posts + toppers) can be returned in part — return the
items you don't want and keep the rest.
Who pays return shipping
If you've changed your mind or no longer need an item, return
shipping is at your cost. If anything arrived damaged or defective,
or we sent the wrong item, Sign & Post covers return shipping — and
in most cases we'll arrange a replacement from stock without needing
the original back.
How to return
Email info@signandpost.ie with your order number and the reason for
return. We'll confirm and send you the return address: Sign & Post,
Unit 2 Block C, Mercantile Plaza, Townparks, Carrick-on-Shannon,
Co. Leitrim, N41 E674.
For damaged, defective, or wrong items, include a photo in your
email and we'll arrange a replacement from stock. You usually won't
need to return the original.
Refund
Processed to the original payment method once we've received the
returned item at our yard in original condition. For partial returns
from a mixed order, the refund covers the returned items at their
ex-VAT line price plus VAT. You'll get an email confirmation when the
refund is issued; your bank typically takes a further 2–5 working
days to credit your card.
Damaged on arrival
Photograph the damage and email info@signandpost.ie within 48 hours
of delivery. We'll arrange a replacement from stock. No claim forms,
no phone calls.
Cancellations before dispatch
If your order hasn't shipped yet, email info@signandpost.ie with the
order number and we'll cancel the order and refund to the original
payment method.
Exchanges
We don't currently offer direct exchanges. If you need a different
quantity — or you ordered the wrong product (e.g. a topper when you
meant a post, or vice versa) — return the original items under the
terms above and place a new order.
Statutory rights
Nothing in this policy affects your statutory rights under Irish or
EU consumer law. Where this policy is more generous than the legal
minimum, the policy applies; where the law is more generous than
the policy, the law applies.
Contact
Email: info@signandpost.ie
Same-business-day reply, Monday to Friday.